Privacy Policy

Effective Date: 10/23/2024

1. Introduction

Beyond Agents AI (“we”, “us”, “our”) is committed to protecting the privacy of our clients and users (“you”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services, including AI voice agents, chatbots, and AI-processed services. By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: This includes name, email address, phone number, and any other information you provide during interactions with our services.

• Usage Data: We may collect information on how you use our services, including log data, IP address, browser type, operating system, and any other technical data.

• Communications: We may collect any information contained in messages or communication you send to us, including feedback, requests, or support inquiries.

• AI Interaction Data: Data resulting from interactions with our AI agents or chatbots, including user inputs, commands, and response data.

3. How We Use Your Information

We use the information collected to:

• Provide, maintain, and improve our services.

• Personalize your experience by delivering relevant content and services.

• Communicate with you regarding service updates, technical notices, and customer support.

• Ensure compliance with legal obligations.

• Analyze trends and usage patterns to enhance service functionality and performance.

4. Data Sharing and Disclosure

We will not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may engage third-party vendors and service providers to perform certain functions on our behalf (e.g., hosting services, customer support, analytics). These parties are bound by contractual obligations to protect your data.

• Legal Requirements: We may disclose your information if required by law or to protect our rights, comply with legal obligations, or prevent fraud.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your information to a third party as part of the business transaction.

5. Data Security

We take the security of your personal information seriously. We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. If you wish to request deletion of your data, please contact us at the email provided below.

7. International Data Transfers

We may transfer your personal information to countries outside of your jurisdiction. In such cases, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

8. Your Rights

You have the right to:

• Access and obtain a copy of your personal data.

• Correct or update any inaccurate or incomplete information.

• Request the deletion of your personal data (subject to legal exceptions).

• Withdraw your consent to data processing at any time (where consent is the basis for processing).

To exercise these rights, please contact us at the email provided below.

9. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to enhance your experience on our website and services. You can manage your cookie preferences through your browser settings.

10. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting to our website, and continued use of our services following any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: [email protected]