Privacy Policy

Effective Date: 10/23/2024

1. Introduction
At Beyond Agents AI (“we,” “us,” or “our”), your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, including AI voice agents, chatbots, automated workflows, and related communications like SMS messaging.

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect
We may collect the following types of information:

Personal Information: Your name, phone number, email address, company name, or any other information you provide while engaging with our services.
Usage Data: Log files, IP address, browser type, operating system, pages viewed, and timestamps.
AI Interaction Data: Inputs, responses, and other data from your interactions with our AI voice agents, chatbots, or workflows.
Communications: Support requests, feedback, or messages you send to us.
Mobile & SMS Data: Your phone number, message content, opt-in status, and related SMS interaction data.

3. How We Use Your Information
We use the information collected to:

Provide, maintain, and improve our services and features
Personalize your experience and deliver relevant automations and support
Send service-related notifications, reminders, appointment confirmations, and promotional offers (where permitted)
Respond to customer support requests
Ensure compliance with applicable laws and regulations
Analyze performance and usage trends to optimize service functionality

4. SMS Communication and Opt-In Compliance
By providing your mobile number, you agree to receive SMS communications from Beyond Agents AI related to appointments, reminders, updates, or promotional messages. You can:

Opt out at any time by replying "STOP" to any SMS
Get help by replying "HELP" or contacting us directly
We do not share mobile numbers or SMS opt-in consent data with any third parties for marketing or promotional purposes. Mobile data may be used internally for service delivery or shared with contracted providers strictly for operational support.

5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your data only in the following cases:

Service Providers: Trusted third-party vendors (e.g., hosting, analytics, customer support) under strict confidentiality agreements
Legal Requirements: If required by law or necessary to protect our legal rights, prevent fraud, or comply with legal obligations
Business Transfers: In the case of a sale, merger, or acquisition, your data may be transferred as part of the transaction

6. Data Security
We take your privacy seriously and use industry-standard technical and organizational measures to protect your data from unauthorized access, alteration, or loss. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. If you would like your information deleted, please contact us using the details below.

8. International Data Transfers
We may process and store your personal information in countries outside your own, including the United States. In such cases, we take appropriate steps to ensure your data is treated securely and in accordance with applicable privacy laws.

9. Your Rights
Depending on your location, you may have the following rights:

Access your personal information
Correct or update inaccurate data
Request deletion of your information (subject to legal exceptions)
Withdraw consent for data processing
Object to certain uses of your data
To exercise your rights, please contact us at the email provided below.

10. Cookies and Tracking Technologies
We may use cookies, beacons, and other tracking technologies to enhance your user experience and analyze service performance. You can manage or disable cookies through your browser settings.

11. Changes to This Privacy Policy
We reserve the right to modify this policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our services after any changes means you accept the updated policy.

12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: [email protected]

Thank you for trusting Beyond Agents AI. We are committed to safeguarding your data and delivering secure, intelligent solutions for your business.